Author: Karrie Lucero | Customer Story HVAC

Customer Story: Leigh’s Heating and Cooling

Customer Story: Leigh’s Heating and Cooling

"WEX Field Service Management makes everything easier—for the techs, the office, and our customers. From invoices that link right into QuickBooks to reporting that shows us exactly what’s happening in the business, it saves us time every day. Plus, the customer-facing features like reminders have made our service experience even better."
Nick Harman
Leigh's Heating and Cooling

About Expert Heating and Air

Leigh’s Heating and Cooling has been a family-operated business for over 32 years, proudly serving the Myrtle Beach and Horry County areas. Specializing in residential service and new construction, the company is committed to delivering the best HVAC service across the Grand Strand while preparing to expand into additional locations.

The Challenge

Before switching to WEX FSM, Leigh’s Heating and Cooling was struggling with inefficiencies using Service Fusion. Scheduling was difficult to manage, reporting lacked depth, and financial processes were cumbersome.

Creating invoices took extra steps, and it was hard to maintain a steady flow of calls or adjust daily operations. This slowed down the office and left technicians and customers with a less-than-ideal experience.

Ready to transform your contracting business with smarter pricing and payment solutions? Explore WEX FSM’s field service management solutions, and schedule a demo today.

Author: Karrie Lucero | Customer Story HVAC