About Rick’s Repair Heating & Cooling
Rick’s Repair has been the go-to HVAC team for three Indiana counties since 1990. After years of manual work, they moved to WEX Field Service Management (FSM) — allowing them to grow their revenue and reach more customers without having to hire a single extra person for the office.
The Challenges
Before WEX FSM, Rick’s Repair Heating & Cooling was stuck managing over 400 maintenance plans manually. Using Excel for everything made scheduling a mess, and the old software was so clunky it took a full week just to get a new technician up to speed.
Communication was another constant hurdle. Owner Kyle Andres spent his days fielding dozens of calls from techs in the field who lacked a way to view equipment labels, filter sizes, and service history while in the field.
Ready to transform your contracting business with smarter pricing and payment solutions? Explore WEX FSM’s field service management solutions, and schedule a demo today.
